Frequently asked questions
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Frequently asked questions
What is RT FLOW?
RT FLOW is an AI automation agency. We set up and manage WhatsApp automations for appointment-based businesses: an AI receptionist, bookings, reminders, review requests and follow-ups.
Do I need any technical knowledge?
No. You fill in one form about your business, and we build, test and launch everything for you.
How long does setup take?
Usually 3 to 7 business days after we receive your completed form and payment, depending on the package.
Which languages does it support?
English and Arabic, and it replies in the language the client writes in.
Is my clients' data safe?
You stay in control of your clients' data. We act as your data processor under a written Data Processing Agreement, and use encryption and strict access controls.
Can I cancel?
Yes. Plans run month to month and you can cancel with 30 days' notice.
What does WhatsApp charge?
Meta charges a small fee per business message on the WhatsApp Business Platform. We pass that on at cost.
Can the AI give wrong prices?
It answers only from the price list and rules you approve. If a question isn't covered, it says it will check with the team and passes the chat to you.
Do I need a new phone number?
Usually yes. The WhatsApp Business Platform needs a number that isn't already active in the WhatsApp app. We guide you through the options during setup.
Can I reply myself?
Yes. You can take over any conversation at any time.
I use Fresha, Booksy or Treatwell. Will it work?
Those platforms don't let outside tools write bookings. We can still answer questions and send clients your booking link. For full two-way booking, a calendar with an open API works best.
Where does deposit money go?
Straight to your own payment account. RT FLOW never holds your clients' money.
Are reminder messages charged?
WhatsApp charges a small fee per business message, and we pass that on at cost with no mark-up.
Can you send requests only to happy clients?
No. Filtering who gets asked ('review gating') breaks Google's policies. We ask every client the same way.
Will you write reviews for us?
Never. Fake reviews are against Google's policies and UK consumer law.
Is this spam?
No. Promotional messages go only to clients who opted in, and anyone can stop them by replying STOP. This follows WhatsApp's policies and UK rules on direct marketing.
Can I control the wording?
Yes. You approve every message template before it goes live.
How is it priced?
After a short discovery, we send a fixed quote with a written scope. There are no hourly surprises.
Who owns the workflows?
The workflows built for you are yours. The terms of service set out the details.
Related
Ready to stop missing messages?
Tell us about your business once. We build, test and launch your WhatsApp automation, then look after it every month.